PAYMENT POLICY

  • After finalising your purchase, you need to check out, make payment and complete the order.
  • Payments can be done in advance or COD (Cash on Delivery).
  • For your convenience you can choose from different modes of Online Transactions – Via Cards (Debit Card, Credit Card, AMEX Card), Via Netbanking, Via PayPal.
  • All the above modes of payment are through payment gateways, therefore, in case of transaction is incomplete or failed in payment due to any reason, the concerned gateway agency will process and follow up the said transaction in appropriate manner.
  • Order will process, once the payment is received. In case of COD (Cash on Delivery) the order will process after the confirmation of the order.
  • A e-mail will sent on your registered mobile no regarding the confirmation of order.
  • With placing your order on our website, you are agreed to our terms and services.
  • For any assistance or query, you can contact us at – 91 78400 94054

RETURNS & REFUNDS POLICY

At Tatvam Ventures Limited, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.

 

  • Tatvam Ventures Limited is not responsible for any damage caused after delivery.
  • In case of any problem or quality issue with the product, we will certainly exchange the product. All you need to do is give us a call or email us within 24 hours of delivery. You can reach us on 011-41520022-23 or write us at info@ionicmsm.com
  • Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to following terms-
  • Returns and exchanges requests will be subject to checking and vetting by Tatvam Ventures Limited.
  • Damages due to neglect, improper use or wrong application will not be covered under this Policy.
  • Shipping charges would not be included in the refund value of your order as these are non-refundable charges.
  • Once your return/refunds request has been accepted, the process will be completed within 10-15 business days.

For Refunds please note the following –

  • If you paid with a Credit or Debit card, you will receive a full refund and will be reflected to the bank account/card/wallet in 4-10 working days.
  • For Cash on Delivery orders, Tatvam Ventures Limited will issue a cheque in the name of billing customer and dispatch to billing address.
  • No Refund shall be made once goods are sold.
  • Shipping charges incurred on Free Trials are non – refundable.

All products once purchased are non-refundable. In general, an item maybe eligible for return within seven days from the date of Product Delivery if it fulfils any of the following conditions:

  • Sold in a physically damaged condition.
  • Has missing parts or accessories
  • Product packaging not opened, product not used.

Worldwide Copyright © Tatvam Ventures Limited(brand owners Tatvam Wellness). All worldwide rights reserved.

Shop By Department